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Customer Help

Common purchase queries answered

Frequently Asked Questions

Our orders take 2 – 5 working days on average. If you order before 2pm, we will do our best to pick and pack your order and have it out of our warehouse by the next day and in our hands as quickly as possible!

If you would like to return or exchange a product in your order, please email info@cherryandco.co.za along with an explanation of the issue you are having and some pictures so that we can verify.

If there is a problem with one of the products in your order, we will arrange the collection of the product(s) in question and provide a refund or exchange the product for you. 

If you have changed your mind about your purchase within 5 days of receiving your order, we will issue a refund for the required products. Returns are only accepted for products that are unused. Please note, you will incur all return (courier) fees required to return the product(s) to our warehouse and refunds will only be processed once the products have been received and inspected at our warehouse.

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You will receive a notification with your waybill number when your order leaves our warehouse. It will then be processed by our partner courier company and they will send you updates about your order. You may use the waybill number provided to track the status with the partnered courier.

Please make extra sure your details are all correct when checking out. If your order has not left our warehouse, we can change the address for you before requesting a pickup from our partnered courier company.

Please email info@cherryandco.co.za with the required changes along with your order number.

We ship nationwide in South Africa.

All products ordered are picked and packed in our warehouse and will arrive in one package.  

If you need to swap an item

Returns and Exchanges

If you would like to return or exchange a product in your order, please email info@cherryandco.co.za along with an explanation of the issue you are having and some pictures so that we can verify.

If there is a problem with one of the products in your order, we will arrange the collection of the product(s) in question and provide a refund or exchange the product for you. 

If you have changed your mind about your purchase, within 5 days of receiving your order, we will issue a refund for the required products, however you will incur all return (courier) fees required to return the product(s) to our warehouse.

Please email info@cherryandco.co.za along with an explanation of the issue you are having and some pictures so that we can verify.

If and when we confirm there is a problem with one of the products in your order, we will arrange the collection of the product(s) in question and provide a refund or exchange the product for you.

Please email info@cherryandco.co.za along with an explanation of the issue you are having and some pictures so that we can verify.

If and when we confirm there is a problem with one of the products in your order, we will arrange the collection of the product(s) in question and provide a refund or exchange the product for you.

Please send your return to:

No. 3 Maretsel Street, The Gables, Germiston, 1401

If you have changed your mind about your purchase, we will issue a refund for the required products, however, if the order has already left our warehouse you will incur all handling fees required to return the product(s) to our warehouse.

If your order has not been dispatched, we can issue a full refund and cancel your order.

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Quick & Easy Delivery

2- 5 business days via Courier Guy

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On all orders above R450

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